WORK EXPERIENCE

• 2020 - 2023
• Assistant in the Sales department, Woodcote/Pro-Doma SE (Prague, Czechia)
• Handled and facilitated communication with producers, suppliers, and supply chain across the Czech Republic and EU. Actively, prepared data and tabs for the product managers while preparing and proofing price proposals for drywall system and ETICS based on the project documentation. Additionally, performed general customer care, technical support for salesmen, processing, and coordinating duties.

• 2017-2020
• Assistant in the Export Department, Likov (Kuřim, Czechia)
• Processed and coordinated orders, offered administrative support, and served as the central point of contact for logistics across the EU. This included meetings with dispatchers, suppliers, and customers to coordinate efficient deliveries. Headed up claims handling and daily communication with customers and maintenance of the customer relationship database. After a period of strong performance, tasked with the training of new employees and testing new internal processes.

• 2016-2017
• Au pair at Aupaircare (New Jersey, USA)
• I provided general childcare for an American family, while organizing schedules for children and attending au pair training on acclimating to American sensibilities. I completed an advanced English language course receiving a certificate upon completion. I also completed courses about American culture and history, which was conducted in English.

• 2012-2015
• Receptionist, Pavlof (Pavlov, Czechia)
• I communicated with guests via email, phone and in person. I took care of bookings, check-ins and check-outs. I dealt with claims and complaints. I provided customer care. I used czech, english and basic german on daily basis.